SBS

CUSTOMER SATISFACTION SURVEY QUESTIONNAIRE

October-December 2023

To enable the Seychelles Bureau of Standards to assess whether or not we are meeting your needs and expectations in terms service delivery, it would be appreciated if you would take a few minutes to complete this questionnaire.

Survey starts 1st of October and ends on the 31st December 2023

Name

Organisation

Address

Telephone

Email

1. Which of the following SBS services are you making use of?Please tick as appropriate

Chemical Analysis Laboratory

Environmental Pollution Laboratory

Food Chemistry Laboratory

Food Microbiology Laboratory

Advisory Services

Construction Material Testing Services

Legal Metrology Service

National Metrology Laboratory (Calibration services)

Gas Cylinder Testing Services

Standardization Services

Computerized Library Training

Corporate Services

Administration Services

Account Services

Certification Services

QMS Training Services

2. How would you rate your knowledge of the services offered by SBS?

Good

Average

Poor

3. How would you rate the reception when visiting SBS to request for a service?

Good

Average

Poor

4. How adequate and comfortable is the waiting area at the reception?

Good

Average

Poor

5. How would you rate the courtesy and assistance provided by the staff at the reception?

Good

Average

Poor

6. Is your request followed through in a prompt manner?If no, explain

Yes

No

7. Do you receive clear, useful and accurate information to your request?If no, explain

Yes

No

8. Is it easy to establish a contract for the required service?If no, explain

Yes

No

9. Are your samples, equipment or instrument requiring inspection and/or testing handled in a professional manner?If no, explain

Yes

No

Not Applicable

10. Is your equipment or instrument sent for inspection and/or test delivered back to you in good condition?If no, explain

Yes

No

Not applicable

11. Are you satisfied with the time taken to receive the SBS test certificate/result?If no, please comment

Yes

No

Not applicable

12. Is the SBS test certificate/result issued easily understood?If no, explain

Yes

No

Not applicable

13. Is the information provided on the SBS test certificate/result adequate?If no, explain

Yes

No

Not applicable

14. How would you rate the SBS test certificate/result issued?

Good

Fair

Poor

Not applicable

15. Do you recommend any improvement on the SBS test certificate/result?If yes, explain

Yes

No

Not applicable

16. How would you rate the cost of the services?

Acceptable

Moderate

Expensive

17. Are you satisfied with the system of payment for the services offered?If no, explain

Yes

No

18. Are you satisfied with the time taken to deliver the service?If no, explain

Yes

No

19. If you have used any of the services before, how do you find the quality of service:

Improve

Still the same

Deteriorate

20. Did the service provided by SBS add value to your business/organisation?If yes, explain

Yes

No

21. What aspect of our services do you think could be improved?Please explain

22. What is your overall impression of the services offered by SBS?

Positive

Average

Negative

23. Would you like SBS to visit you to discuss any other matters in detail?Add description here!

Yes

No

24. Are there any other services that SBS can introduce which would help your business/organisation?Please comment

25. Have you visited the SBS Facebook page recently?

Yes

No

26. Do you have any other specific comments/suggestions or complaints?

If yes, please comment

You have reached the end of our survey questionnaire!

Thank you for taking the time to provide us with your feedback. This will enable us to improve our services and better serve you.

CLICK THE 'SUBMIT ' BUTTON TO SEND US YOUR FEEDBACK

Customer Satisfaction Survey

SBS

CUSTOMER SATISFACTION SURVEY QUESTIONNAIRE

October-December 2023